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General terms and conditions

  • The reservation of an accommodation is done in written form by sending a reservation request through the reservation form, which is located on the website of our penzion.
  • By submitting a reservation request is reservation not yet confirmed. The formal confirmation of the accommodation reservation is done by sending a confirmation email from the penzion's staff. If the requested room or the date is already booked, you will be offered alternative date or a different room.
  • A reservation in written form confirmed by penzion's reception desk is binding for both sides involved.
  • By accepting your reservation request is the penzion entitled to demand an advance payment in the amount of 50% of presumed accommodation cost.
  • An advance payment is to be paid during the reservation period, but at last 40 days before the date of arrival. Once the advance payment is transfered to our penzion's bank account, the reservation is binding and will be processed according to the cancellation conditions.
  • An advance payment is to be transfered to penzion's bank account based on payment details sent in an email.
  • Our clients will pay the rest of the accommodation cost on the day of arrival or at last, on the day after arrival
  • In case of early cancellation or interruption of stay by client's side, is the penzion not obliged to refund the whole nor partial cost of stay.

Accommodation in the penzion

  • Check-in is possible on the day of arrival from 14:00 to 22:00. Early or late check-in is possible after a previous agreement with the penzion. The stay begins on the day of arrival with a dinner (in case of having halfboard) and ends with a breakfast on the day of departure.
  • On the day of departure, we kindly ask you to check-out until 11:00. The option of a later check-out is possible after a previous agreement with the penzion.

Cancellation terms

  • Cancellation terms do apply when the cancellation of a reservation is done by the client.
  • If a client cancels his reservation more than 30 days before the date of arrival, an advance payment is refundable and there is no cancellation fee charged.
    • If a client cancels his reservation from 30 to 15 days before the date of arrival, 70% of the accommodation cost is charged as a cancellation fee.
    • If a client cancels his reservation 1 week or less before the date of arrival, 90% of the accommodation cost is charged as a cancellation fee.
  • The penzion is entitled to change the cancellation terms in case the reservation is done less than 15 days before the day of arrival. In that case, the client will be informed about the cancellation terms by the reception desk of the penzion via email.
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